MyPostageRateSaver

Question&Answers

 

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Q90 I can't process bulk mail. I'm told I have invalid dimensions or that my mailing requires a non-machinable sort. How do I resolve this?
Q91 How do I get the tray or sack labels to print the post office of mailing?
Q92 I get a DM.DLL file is linked to missing export Bulkmail.DLL error.
Q93 Why am I getting a message regarding EMM trays when I click "Finish" in the bulk mail wizard?
Q94 First-Class Automation Cards - when I click "Finish" I get various messages. How do I fix it?
Q96 I have emailed a question to Support and have not received an answer.
Q97 I canít print CASS forms or Postage Statements.
Q98 Does MyPostageRateSaver support the new Intelligent Mail barcode?
Q99 Why does the CASS form has the wrong information on it?
Q100 Nothing is printing on the Postage Statement, how to I fix it?
Q101 How to renew PAF form?




Q90 I can't process bulk mail. I'm told I have invalid dimensions or that my mailing requires a non-machinable sort. How do I resolve this?

A90(Answer ID 1214): This applies to users who are getting any of the following messages when attempting to process bulk mail:

-You are required to choose the "Non-Machinable" option in the "Mailing Presort" section of the Bulk Mail Wizard.
-Your mailing requires the addition of a non-machinable surcharge, which is not supported by this version of the program. To mail pieces that require a non-machinable surcharge, you need to upgrade to MyPostageRateSaver Gold.
-Invalid dimensions

This FAQ applies to:

- MyPostageRateSaver Silver (Serial # 2148S) version 6.2.0.5S and higher
- MyPostalUpdates (Serial # 2148P) version 6.2.0.5P and higher

If your piece is machinable:

If the piece you are processing is in fact machinable but you are getting one or both of these messages, please try changing the dimensions on step 3 of the Bulk Mail Wizard:

If doing First-Class or Standard Automation Letters:

Width: 6.5
Height: 4.625

If doing First-Class Automation Cards:

Width & Height Dimensions
Postcard Aspect Ratio: According to the post office, the relationship of the Width to the Height (Width divided by Height) must be greater than or equal to 1.3 and less than or equal to 2.5. Since 5.5 divided by 4.25 is just less than 1.3, technically, it's not a valid aspect ratio. We'll probably allow this size in future editions anyway, because the post office does accept it, even though it does not fall within their own aspect ratio requirement. To fudge it to fall within the ratio range, please use 5.6 x 4.25.

Number of Pieces in a 2" Stack
In order for the Postcard thickness to be within an acceptable range, the card must be between .007" & .016". For the # of pieces in a 2" stack, this means you need to type a number between 125 and 285.

If your piece is non-machinable:

To comply with postal regulations for non-machinable bulk mail, our "MyPostageRateSaver Silver" editions (6.2.0.5 and higher) can no longer allow non-machinable bulk mail processing in the absence of a surcharge and other compliance details. Because this feature is more advanced, it is now only handled in our Gold edition.

If you are a current subscriber to MyPostageRateSaver Silver, please call our Direct Sales department (1-408-739-4100) to convert your current subscription to a Gold subscription.

 

Q91 How do I get the tray or sack labels to print the post office of mailing?

A91(Answer ID 1213): Barcoded Tray Labels currently pull data from 3 fields from the "Mailer Definition" window ("Mailing" -> "Mailer Definition"). The fields that are pulled for barcoded tray labels are:

"Mailer Name" "City" "State"

USPS Regulations do not require the "Mailer Name" on barcoded tray or sack labels, but this field is also pulled and printed on the Summary Report and Postage Statement. If you are being told that the "post office of mailing" is needed on your barcoded tray or sack labels, go to "Mailing" -> "Mailer Definition" and in the "Mailer Name" field, type your post office of mailing. In order for the Postage Statement & Summary Report to print correctly, you will need to change "Mailer Name" back to the mailer's name. The mailer's name will typically be the company who purchased the bulk mail permit.

 

Q92 I get a DM.DLL file is linked to missing export Bulkmail.DLL error.

A92(Answer ID 1524): This error usually means that there is two versions of Mail List program installed. To correct this problem, please follow the directions below:

1. Close all the running programs
2. Double click on the "MyComputer" icon on your desktop or click on "Start | MyComputer"
3. Go to "C:\Program Files\URG " folder
4. Right click on the "
MyPostageRateSaver " folder and left click on "Copy "
5. Close this window
6. Right click on your desktop and left click on "Paste " (paste the
MyPostageRateSaver folder to your desktop"
7. Click Start => Control Panel = > Add/Remove Programs
8. Select "
MyPostageRateSaver" from the list and click "Add/Remove" or "Change/Remove"
9. Restart your computer
10. Once rebooted, run the latest MyPostageRateSaver install and follow the instructions to install the program

If you are not able to open your old information, go to the
MyPostageRateSaver folder on the desktop and then click on the Data folder and your information should be inside that folder.

 

Q93 Why am I getting a message regarding EMM trays when I click "Finish" in the bulk mail wizard?

A93(Answer ID 1220): The dimensions that you entered for this letter may require EMM trays. The program does not support EMM trays. Please check with your Bulk Mail Entry Unit (BMEU) to make sure EMM trays are not required. Do you want to continue with this sort using standard MM trays?

The message regarding EMM trays is new as of the Nov-Dec 2003 release. We've introduced this message because it is now a postal requirement to use EMM trays for pieces with a certain minimum height, but ONLY when the post office you take the mailing to requires them and has them available. EMM traying is a relatively new addition to bulk mail and our current software does not support EMM traying. It only supports the more standard size 1 & size 2 MM trays that have existed for many years.

 

Q94 First-Class Automation Cards - when I click "Finish" I get various messages. How do I fix it?

A94(Answer ID 1208): The USPS is now requiring that we do certain dimension checks that we were not required to do in the past. For First-Class Automated Postcards, the following will help you:

Width & Height Dimensions
Postcard Aspect Ratio: According to the post office, the relationship of the Width to the Height (Width divided by Height) must be greater than or equal to 1.3 and less than or equal to 2.5. Since 5.5 divided by 4.25 is just less than 1.3, technically, it's not a valid aspect ratio. We'll probably allow this size in future editions anyway, because the post office does accept it, even though it does not fall within their own aspect ratio requirement. To fudge it to fall within the ratio range, please use 5.6 x 4.25.

Number of Pieces in a 2" Stack
In order for the Postcard thickness to be within an acceptable range, the card must be between .007" & .016". For the # of pieces in a 2" stack, this means you need to type a number between 125 and 285.

 

 

Q96 I have emailed a question to Support and have not received an answer.

A96(Answer ID 794): After emailing Support you should receive an email response within 1 business day. If you do not receive this email please check or disable any ISP SPAM filters, corporate SPAM filters, personal SPAM filter applications or misconfigured SPAM e-mail client rules and resend the question if necessary.

Q97 I canít print CASS forms or Postage Statements.

A97(Answer ID 795): †To open CASS form and postage statements, the shell of operation system must can open FDF files. You can check this by following steps:
 - Open a Windows Explore.
 - Select menu "Tools | Folder Options".
 - After the "Folder Options" dialog pops up, select "File Types" tab.
 - Search extension "FDF". There should be an entry for FDF. 

If there is no entry for FDF, then the forms can not work.

If this is the problem, add an entry manually to resolve it. Add a new FDF entry and specify Acrobat Reader to be the opening application.

Q98 Does MyPostageRateSaver support the new Intelligent Mail barcode?

A98(Answer ID 796): Yes, the Intelligent Mail barcode is in the MyPostageRateSaver program. You would need to replace the current PostNet barcode on your mail piece with the new IM barcode. To replace the barcode, you can only have one of the barcodes on a mail piece. So you would need to delete the one before trying to place the other. 

You would need to go into the Edit Printout Design window, select the PostNet barcode and delete it. Then click on the IMB button on the left and click where you want to place it. Make the adjustment necessary to put it in the place you want it and click Accept Changes. You will also need to get a Mailer ID number from the USPS and enter that into the Mailer Definition dialog. You can find this in the Mailing menu. You will also want to check what Service Type ID you need to use for your mailing. The bulk mail acceptance people should be able to help you with this step. The Service Type ID is entered into the Process Bulk Mail wizard.

Q99 Why does the CASS form has the wrong information on it?

A99(Answer ID 797): There is a new security feature in Adobe Reader. When you go to print the Postage Statement or the CASS report, at the top of the page, there is a yellow bar at the top of the Adobe Reader program. Follow the instructions there to allow the information to be able to be used. Please choose to Trust this Document Always. You may need to print once more from the MypostageRateSaver program to get your data in the form. 

Q100 Nothing is printing on the Postage Statement, how to I fix it?

A100(Answer ID 798): There is a new security feature in Adobe Reader. When you go to print the Postage Statement or the CASS report, at the top of the page, there is a yellow bar at the top of the Adobe Reader program. Follow the instructions there to allow the information to be able to be used. Please choose to Trust this Document Always. You may need to print once more from the MypostageRateSaver program to get your data in the form. 

 

Q101 How to renew PAF form?

A101(Answer ID 799):
1. Login to your account
2. Click on Order History at the top
3. Click on the PAF Form List link to the right
4. Click on the PAF and there is a renew button at the bottom
5. Sign, print and email it support@mypostageratesaver.com to get it approved.
 

 

 

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