MyPostageRateSaver
Question&Answers
Q75 What is an Optional Endorsement line?
Q78 "...Disk space is getting very low on this drive. You may experience problems if you try to save new data."
Q79 "(program) caused an invalid page fault in module mfc42.dll"
Q81 How can I export or permanently delete records in my list that do not qualify for my bulk mailing?
Q82 My Postage Statement report prints the first page incorrectly with only a little box in the upper left
Q84 The "City" field in my list is not being corrected by the Address Checker
Q85 Can I combine a Non-machinable mail piece with an enhanced carrier route sortation?
Q86 "Can't open clipart file" when opening a file
Q87 What kind of paper stock should I use to print barcoded tray or sack labels?
Q88 How do I create a Legal Size template?
Q75 What is an Optional Endorsement line?
A75(Answer ID 1217): An Optional Endorsement Line is a series of specific printed characters on the top line of the address block that identifies the sortation label of a package or bundle and may contain an ACS participant code. The Optional Endorsement Line is used in place of package labels.
In our mailing programs, the Optional Endorsement Line is never necessary to put on a piece of mail except for Carrier Route-sorted 5-digit scheme trays for bulk mail. When this sort is utilized by our software, it will add the required Optional Endorsement Line line for you.
Other Optional Endorsement Lines for other bulk mail sorts are not supported by our software, nor are they required by the US Postal Service.
A78(Answer ID 1188): This message indicates that the file you are opening is on a drive or disk that is close to being completely full. This is potentially dangerous, as it will eventually lead to data corruption.
For most users, this message results from the file being opened from a floppy disk. Floppy disks only hold 1.44 MB (MegaBytes) worth of data, which is not much compared to the average size of our program's data files. Clicking "OK" to this message will typically result in the file opening properly into your labels program.
Rather than continuing to use the file from the floppy disk, you should use your computer's hard drive to save your files (see below). Only use a floppy disk for the purpose of backing up your data files.
To save your working file to your hard drive, go to the File menu and choose Save As... Then, direct the program to save a copy of your data file to a folder on your hard drive. We strongly recommend your program's Data folder (located in the program's installation folder) or your My Documents folder as convenient locations to place your data. Give the new copy of the data file a name in the File Name dialog, and choose either Data or My Documents for the Save In: selection drop-down. When you're ready, click Save.
Once you've done this, if you wish to copy that Labels database to a floppy disk or zip disk for backup purposes, close your program, open My Computer or Windows Explorer and browse to the location you chose to save to:
- C:\My Documents
(locations of your particular Data folder will vary depending on your program version, but it is always in a sub-folder of the Program Files folder).
When you first create a labels file, the program creates, not one, but FOUR total files that work together to be your labels data. For example, lets say that you have a file that is called "list.mlb". In addition to "list.mlb", you have other files that start with the word "list", but have different extensions on the end. Here is what you would have if your labels file was called list:
list.mml
listmml.fsif
listmml.msif
listmml.bcf
Copy all 4 files (hold down on the Ctrl key on the keyboard, and do a single left-click on each of the files, release the Ctrl key, right-click on any one of the selected files, and select "Copy"). Then close this windows, open a new My Computer or Windows Explorer Window, go to the "Floppy Drive" which is almost always the A:\ drive, and right-click and select "Paste." If you hit Ctrl-A, they will all reselect, and you can right-click and select "Properties." You should notice that they are close to 1.4 MB in size. If Windows gives an error when pasting, it's likely that they exceed 1.4 MB in size and won't all fit. You could individually copy and paste the files to 4 floppy disks if it is necessary for you to make your backup this way. Keep in mind, in the event you need to "restore" this backup, you'll need to copy each individual file and paste it in a common folder of the hard drive so all 4 files are together. If all 4 files that comprise a labels file are not together in a common folder, the program will not open them.
Q79 "(program) caused an invalid page fault in module mfc42.dll"
A79(Answer ID 1187): Various errors can mean that your labels file is corrupted and is unreadable by your program. Some of the common errors are:
- MFC Application error. This program has encountered a problem and will now be closed by Windows.
- This program has performed an illegal operation and will be shut down.
- MyPostageRateSaver has caused an invalid page fault in module mfc42.dll
- An error has occurred while opening the database file. The database may be corrupted or you may be out of disk space. Clear some space and try to open the file.
If you have a corrupted labels file that will not open in your program, this usually occurs because your system shut down or "froze" unexpectedly while your list file was open and active in your labels program. This can happen if you experience a power outage, a system failure, or a program error from ANY program running on your system while our program is running at the same time.
Essentially, if our labels program is not allowed to save the file and close normally, the active database that was in use at the time can become corrupted.
When the labels list file is open, the data is in a "writeable" state and the database is in flux as it sits in your computer memory. If the program cannot close down properly and save the data in your file's database properly, the integrity of the database can become compromised. When this happens, either the list file will not open at all or whenever you try to make a change to the file, the program will crash.
You can often recover the names and addresses in your labels file by exporting or extracting the data out of it and then re-importing the information into a new, blank labels file. This uses your existing list data information in a newly created database structure.
If you are able to open the list file in your MyPostageRateSaver program, but you cannot make a change to it:
(Scroll down the page to read about what to do if you cannot open the list file at all)
If the file opens, but you cannot edit a design, save the file or make other modifications to it, then the database is corrupted, but not so much so that it cannot be read by our program. You do not want to continue using this file, as continued use may cause the database to become more corrupted and eventually fail to open at all. We recommend you do the following to "re-build" your list file:
- Open your list file in your labels program. Do this by selecting the Open command in the File menu and then double-clicking on your list file in the browsing window.
- Once your file is open, choose Export from the File menu at the top of the screen.
- On the Export dialog, select the option All Records for the "Export Mode" and then click the Add All button to tell the program to export all the fields for each exported record. When you're done, click OK.
- A Save As dialogue will open. Choose a hard drive or disk location to create the file in by selecting it in the Save In drop-down. Then, give the export file a name in the File Name entry (we recommend you use the default ExpFile name if you want). When you're ready to export, click Save. Make note of the name and location of your file for importing later - usually the export is on your Windows Desktop.
- What you have now created is an exported file of just the text data from your labels list. Open a new file now by choosing the File menu and selecting New File
- Once you have your new, blank file open, choose the File menu and select Import
- In the main browsing window of this Import dialog, you should find the file you just exported. When you see it, left-click on it once to highlight it, then click the Open button.
- A dialog Use First Record for Field Names will appear. Click the Yes button on this dialog.
- A window Assign Import Fields will appear next. If the bottom-left dialog box for Fields in Import File is completely empty, then simply click the OK button. If the bottom-left dialog box for Fields in Import File has field name entries in it, you will need to assign those fields to an appropriately-matching field from the bottom-right dialog box for Fields in Current File. Do this by left-clicking to highlight a field entry in Fields in Import File list, then finding its appropriate match and clicking on it in the Fields in Current File listing. When you do this, both entries should disappear from their respective lists and re-appear as a field assignment in the top dialog box (For example, you might need to click on First Name in the Fields in Import File listing and then click on its "match" in the Fields in Current File listing, which is First). Repeat this manual assignment process until you have assigned every field from the Fields in Import File listing (so that it is empty), or it contains the leftover fields you have decided you do not need. Click OK when you're done.
- Now, you should return to the Data Entry tab. Click on the Data Table Tab to view whether or not your data imported correctly. If you have matched up the fields properly in the previous step during the "Assign Import Fields" process, you should have your data back into the program in a file that is not corrupt.
- The data of your file will have transferred, but any customized label designs will have to be re-created as these will have been lost with your previous corrupted file.
- Save your re-built file by choosing the File menu and selecting Save As... Give your rebuilt file a name and save location in the browsing window and click Save when you are ready to save the file.
If you cannot open your list file at all in your MyPostageRateSaver program
If you cannot open your file at all because our program crashes whenever you try to load the list, then you will need to extract the data from the main labels file using Microsoft Excel. If you do not have Microsoft Excel to perform these operations, contact Technical Support for further assistance in recovering your list data.
The data from your list file is in a file with a *.mml extension located in the directory where you save your labels data. To understand how you are going to be able to recover your data, you will need to understand how your labels program saves and archives your files.
For example, if your file was saved on your computer as a file you called "friends", then the files that our labels program creates to save your data are as follows:
friends.mml
friendsmml.bcf
friendsmml.fsif
friendsmml.msif
This collection of files works together to act as your complete labels file. All of these files would be in the same Windows folder you saved your labels file to.
The raw text data of this list would be stored in the file friends.mml. It is this *.mml file that would be used for the steps described below to open and extract with Microsoft Excel.
Here is how you can extract your data using Microsoft Excl:
- Open Microsoft Excel on your computer
- In the File menu choose the option Open
- In the Look In: drop-down box, browse to the folder location where your corrupted labels files reside. If you are not sure where your file was saved, try looking in the default Data folder in the program's installation directory:
MyDocuments
- Once you have selected the folder with your file in it in the Look In: drop-down box, change the Files of Type drop-down at the bottom of the window to the selection All Files (*.*)
- You should see collections of files with names similar to the ones used as examples above. You want to find the main *.mml file of your corrupted list in this window and Open it. This file will have an icon different than the other files in this window - it will have an icon similar to the icon for your program. If you are not sure if you are identifying the correct file, right-click on the file you think is your *.mml file and then choose Properties from the menu that appears. The Type should say MyPostageRateSaver Document or something very similar. If so, then this is the correct file.
- If you open the correct file, you should rows and columns of data that make up your label file's list data. Go to the File menu here and select Save As...
- The Save As dialog will open. Change the Save In: drop-down dialog to My Documents. Then, change the Save As Type: drop-down selection to "CSV ( Comma delimited) (*.csv)". With these settings, click Save. Close Microsoft Excel.
- You will now want to try and open your labels program again. If you cannot open your labels program, it is because the program is trying to open the last list file you were working on - which also happens to be the file that is corrupted and you are trying to recover. You will need to move or delete your corrupted list file in Windows so that your labels program does not find it and keep trying to open it unsuccessfully when you launch the program. The best way to move the file is to browse to the folder where your labels file was saved and then Cutting and Pasting the *.mml file to a completely different folder, like your My Documents folder. As long as the file is moved, your labels program will then be able to open with a new, blank labels file.
- Once you can open your labels program successfully, you want to start a new file. You can do this by selecting the File menu and selecting New File (choose Standard Template if you are prompted to select a template).
- Once you have your new, blank list file open, choose the File menu and select Import
- In the main browsing window of this Import dialog, you should browse to your My Documents folder. In this folder you should see the file you saved through Microsoft Excel. When you see it, left-click on it once to highlight it, then click the Open button.
- A dialog Use First Record for Field Names will appear. Click the Yes button on this dialog.
- A window Assign Import Fields will appear next. If the bottom-left dialog box for Fields in Import File is completely empty, then simply click the OK button. If the bottom-left dialog box for Fields in Import File has field name entries in it, you will need to assign those fields to an appropriately-matching field from the bottom-right dialog box for Fields in Current File. Do this by left-clicking to highlight a field entry in Fields in Import File list, then finding its appropriate match and clicking on it in the Fields in Current File listing. When you do this, both entries should disappear from their respective lists and re-appear as a field assignment in the top dialog box (For example, you might need to click on First Name in the Fields in Import File listing and then click on its "match" in the Fields in Current File listing, which is First). Repeat this manual assignment process until you have assigned every field from the Fields in Import File listing (so that it is empty), or it contains the leftover fields you have decided you do not need. Click OK when you're done.
- Now, you should return to the Data Entry tab. Click on the Data Table Tab to view whether or not your data imported correctly. If you have matched up the fields properly in the previous step during the "Assign Import Fields" process, you should have your data back into the program in a file that is not corrupt.
- The data of your file will have transferred, but any customized label designs will have to be re-created as these will have been lost with your previous corrupted file.
- Save your re-built file by choosing the File menu and selecting Save As... Give your rebuilt file a name and save location in the browsing window and click Save when you are ready to save the file.
It may turn out that you cannot recover your data on your own using these methods. If you need to retrieve your data, please contact Technical Support for additional assistance Technical Support can be reached via email at support@mypostageratesaver.com
Q81 How can I export or permanently delete records in my list that do not qualify for my bulk mailing?
A81(Answer ID 1209): When the user performs an address correction with the MyPostageRateSaver SILVER or MyPostageRateSaver GOLD mailing program, there will usually be a number of records that are not "correctable" and therefore do not qualify for bulk mail or for CASS certification.
The program will automatically filter out uncorrectable addresses when you have a Bulk Mail Sort active, however, you may wish to filter out these records permanently to either delete them or send them to a separate file so you can mail these records separately. Here's how you can do this:
- First, check your addresses with your current mailing CD by choosing the Mailing menu and selecting Check Addresses. Click the Check All button to have the program automatically run through and correct the addresses in your list. When it is finished, you will get a report of how many records were corrected out of your entire list, as well as a percentage representing the number of records corrected.
- After you have corrected the addresses, choose the Data menu and select Filter
- Click on the Advanced tab
- Here, you will see a set of drop-down selections where you can construct a custom filter, starting with the words Display records if:. Choose CASS Status from the first drop-down, then choose is uncorrectable from the second-drop down. Click OK at the bottom when you're done.
- The program will now have an active filter that will show you only the records that are uncorrectable.
- If you wish to export these records choose the File menu and select Export. Here, choose the option Filtered Records in the upper-left, then click the Add All>> button to send all data fields from the selected records to your export. Click OK to bring up the Save dialog, where you can choose the name and location of your exported file.
- If you wish to delete these records (after you export them, or not) choose the Edit menu and select Delete Records. Choose the entire record range (it is the default) and then click OK. You can go back and show the rest of the corrected records now by choosing the Data menu and selecting Display All Records.
A82(Answer ID 1222): Some users have reported a problem where the first page of the postage statement only prints at the top of the page. There is a little box on the left that looks like a miniature, scaled down version of the first page of the postage statement. Page 2 prints correctly:
To fix this, do the following:
- After bulk mail has been processed, but before you have started to print, select your START Menu and go to the Control Panel. Here, double-click your Printers icon (this is also sometimes listed as Printers & Faxes or Printers & Other Hardware).
- Find your printer driver icon in the printers listing and Right-click on it. Choose Properties from the menu.
- Select the Postscript tab
- Change the setting for Optimize for Speed to Optimize for Portability/adsc.
- Click Apply, then click OK.
If you print your bulk mail postage statement now, it should print correctly.
Q84 The "City" field in my list is not being corrected by the Address Checker
A84(Answer ID 1212): To fix this problem, you will need to verify that both the Address Correction settings are set to Mixed Case for the Capitalization and that the Field Properties of the City Field are set to Capitalizes the first letters only as well.
First, you will want to change the Address Correction settings in your program to Mixed Case. Do so as follows:
- Choose the Mailing Menu and then select Check Address preferences
- On the new window that appears, select the Capitalization setting to Mixed Case, then click OK
Next, you will need to change the field properties of the City field:
- Choose the Format Menu and select Edit Layout Design
- Here, left-click once on the City Field on your layout to highlight it
- Once the City Field is highlighted, choose the Format Menu and select Field Properties
- The Field Properties window will appear; here you want to change the Output Format option to Capitalizes the First Letters only, then click OK
- Click OK at the top of the screen to access the change, then try to check your addresses again.
Q85 Can I combine a Non-machinable mail piece with an enhanced carrier route sortation?
A85(Answer ID 1724): MyPostageRateSaver "Gold" only supports enhanced carrier route sortation on machinable pieces.
Q86 "Can't open clipart file" when opening a file
A86(Answer ID 1191): When a clipart image is added to a label, the actual clipart image is not physically uploaded to the file, but rather our program "stores" the file name and location as a "pointer" so that the program can display the image file contents on your screen when you are editing a design. If this image file is moved or renamed on your system, or if the image was on a removable disk or CD that is now currently not in your drive, then the program cannot "see" the image file it is supposed to be including in your design.
If you had inserted a clipart image from a CD, and the CD is not in the drive, then you will get this message. Simply put the CD back in the drive, close the program, and re-open the program. The message will go away, and your clipart image will be on your layout where you had put it.
If you had inserted a clipart image from a location on your hard drive, then either delete and re-add the image in your design using the new file name and location, or use Windows Explorer to put the image file back into its original location (and name) on your hard drive when you first added the image to your design. This will allow the "pointer" in the design to point to the correct file in the correct place on your computer and thus display it on your screen as before.
Q87 What kind of paper stock should I use to print barcoded tray or sack labels?
A87(Answer ID 1218): MyPostageRateSaver advised that users print barcoded tray labels on 8.5" x 11" 70-pound non-perforated card stock, which is heavier than standard 8.5" x 11" paper. Do not use perforated "business card" card stock, as the perforations do not exactly match the edges of the printed barcoded tray labels.
Once the barcoded tray labels have been printed on 70-pound paper stock, they may be cut so each label will fit into the appropriate mailing tray's front pocket. Use a scissors or a paper-cutter to accomplish this.
Your destination Post Office may allow you to print your barcoded tray labels on regular 8.5" x 11" paper stock, however this is not according to the USPS regulation for bulk mail processing and therefore there is a possibility of rejection. The reason a thicker stock is preferred is so that the labels are less likely to accidentally fall out of the plastic label holders on the front of mailing trays.
Q88 How do I create a Legal Size template?
A88(Answer ID 1562): 1. Open the Mail List program and go to the Data Entry window.
2. Click on FORMAT | NEW PRINTOUT.
3. In the ENTER A FORM NAME box, type in a name for the form and then click on OK.
4. In the CHANGE FORM SIZE window, click on TYPE drop down and select FULL PAGE.
5. Under DESCRIPTION, select the LEGAL SIZE (8 1/2 X 14) template and click OK.
6. Now you can use this template and create your own Data Entry Sheet or Designs that you prefer.